Terms and Conditions

Terms and Conditions

Product Vouchers

Your voucher for the goods/services that you have reserved will be sent to you by email. Should you not have received a confirmation email within 24 hours of making your booking, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The voucher will include all the information you need to receive your goods/services in resort. You must print the voucher and take it with you as proof of purchase whenever you are collecting your products from our agents or suppliers on site.

We cannot refund clients unused portions of vouchers; if for any reason you should be unable to use the services booked, i.e. in the case of injury, then a claim should be made to your insurance company. The sole exception to this if our supplier in resort confirms that the activity had to be cancelled due to weather conditions.

If you lose your voucher you will have to advise us as soon as possible. Email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it before you leave. If you fail to do this and we have no record of your purchase we may have to charge you again and refund you on your return if we find you have been charged twice. Please put any outstanding issues in writing (with receipts if appropriate) to: skiholidayextras.com, Top Floor Linkline House, 65 Church Road, Hove, East Sussex, BN3 6BD or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , within 4 weeks of your return to the UK.

Trade up

You will be able to upgrade any products or services from your resort provided:

a) the upgraded product is available
b) you pay the supplier the difference in price

In the rare event that the company supplying your goods in resort does not have the product or service you requested you will be given the next available upgrade free of charge.

Prices & Currency

All sunholidayextras.com prices are based on the public prices found in resort with the majority of the time a discount for booking the service in advance. The discounts can vary depending on the service/product and range from 2% to 50%. Where there is more than one supplier of a product or service, our prices are based on the supplier rates of our specified supplier, and we do not accept responsibility for promotional activity of other suppliers in resort.

The company reserves the right to withdraw a product from its shop before or after a purchase has been made should it be evident that there is an error in the pricing. All prices are based on the prices charged in resort, with discounts being given on these resort prices, if through human error a price has been entered incorrectly, a new invoice showing the correct pricing will be raised, and your account will either be debited or credited with the balance.

All sunholidayextras.com prices are in Euros, and if you are using a sterling credit card to make your purchase, the amount that will finally debit your account is dependent on the exchange rate used at the time of purchase by your bank or credit card company, this is completely out of our control. Should you have any queries or complaints about this, please take it up with your banking organisation.

Surcharges

With Ski Holiday Extras we do not charge you a credit card surcharge when you purchase our products/services on-line.

We do our best to include all additional costs at the time of booking however we are not liable for any in-resort supplements suppliers may implement throughout the season

Unless you decide to upgrade, (or unless clearly indicated as you are purchasing the product) there will be no surcharges once you have made your booking. The only other exception will be in the unlikely event that government action increases or imposes taxes not known at the time of publication.

When making a booking within 2 weeks from arrival we reserve the right to refuse the booking should the product no longer be available, or to suggest to you alternative arrangements - Any extra costs involved in this will be recharged to the client, any amount paid by the client over the cost of the final product will be refunded.

If your flight is over an hour late you may be subject to paying a waiting fee to the driver in local currency or a charge for excess luggage.

Cancellations

In order to protect ourselves from cancellation charges from third parties, we have strict cancellation policy whereby all cancellations made cannot be refunded, unless you have purchased our cancellation insurance, at time of booking

Our cancellation insurance costs only €10 per booking.If you have bought our cancellation insurance you can cancel your booking free of charge. If you are cancelling within 48 hours of your arrival date we still reserve the right to keep the total of your booking even if cancellation insurance has been purchased.

Please note that the 10€ cancellation insurance itself is unrefundable

Please make any cancellation requests in writing. As payment is taken in Euros (€) on sunholidayextras.com, any refund will be for the same amount in Euros (€), and we cannot be held responsible for any fluctuation in the exchange rates, which could work either in your favour or against you.

We are happy to make make any modifications to your booking providing the products are available. Any difference in price will be charged or refunded to the client and we reserve the right to charge a 5€ administration fee.

Cancellations or Alterations by sunholidayextras.com

We check the accuracy of the information provided to you and to our knowledge it is correct at the time of publishing.

We try at all times to meet your requirements, however we reserve the right to cancel or make alterations to any booking made and will ensure that alternative services of a reasonably similar standard to those originally booked will be provided. If an alteration substantially alters your products or services we will give you the option of accepting goods of a comparable standard to those originally booked or of receiving a full refund of money paid.

Claims and complaints

If you have a complaint against sunholidayextras.com or a problem with a product booked through us whilst you are on holiday you must contact our local agents in resort immediately or our admin contact number so that we can rectify the problem.The telephone number (which differs depending on you resort) will be on your voucher. You must notify us before starting to use the product. If you do not allow sunholidayextras.com to rectify the problem immediately this may affect your right to any compensation, although failure to notify us will not affect your statutory rights as a consumer. If we are unable to rectify the problem on the spot you must give our agent in France a written record of your complaint where possible and contact us again within 28 days of your returning from your holiday.

sunholidayextras.com are not liable for any injury, delays,loss, theft, damages or death for extras sourced from a third party.

sunholidayextras.com are not liable for any Industrial Action from our suppliers although we will do our best to recover any monies from the supplier on behalf of our customers

sunholidayextras.com will not be responsible for any loss, delay or costs connected with adverse weather conditions.

Alternatively, for any other issues arising, whether complaints or any other issues of a confidential matter, please contact sunholidayextras.com services on 01273 358076.

We will try our best to resolve any complaint you may have with our service quickly and fairly, we are fully committed to the satisfactory resolution of any issues you may have.

Any contract made between the client and sunholidayextras.com is governed in all respects by English Law.

Feedback

With your input we can improve our service and our site. If you have some comments to make, feel free to send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Our data policy

We are on the UK Data Protection Register. We comply fully with all relevant data protection legislation in the territories in which we operate.

The information that we collect is that which you enter during the ordering and registration process. It is collected lawfully and in accordance with the Data Protection Act 1998.

We request information from you at various points on the site. We use these details to send out material from time to time that we think will be of interest to you.

We will never sell or pass on your details to a third party.
We may run specific promotions in conjunction with a third party, but we would share only information gathered in the course of that specific promotion, and we will only work with partners who follow these guidelines.
Whenever we collect your information, you will always be given the option not to receive any mailings.
If you receive mailings from us, it will contain clear, simple instructions for removing yourself from our database.
The only information we will ever keep on you is what you yourself give us.
We do not correlate your data with information from any other source.
If you ever want to review, correct or remove the information e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
We take reasonable measures to make sure unauthorised personnel can't access your data via our network or servers.